faqs
Explore Our Commitment to Quality Care and Community
Learn about Coombe Vale Care Home’s dedication to compassionate care, resident well-being, and creating a supportive environment that enhances the lives of those we serve every day.
What can I expect living at Coombe Vale Care Home?
Find clear answers about our care services, facilities, personalised support plans, and daily life at Coombe Vale Care Home.
What types of care services do you offer?
We provide tailored care including residential, dementia, and respite services to meet individual needs.
How are personalised care plans created?
Our team works closely with residents and families to develop plans that respect preferences and health requirements.
Can I arrange a short-term or trial stay before making a long-term decision?
Yes, absolutely. We offer short-term respite stays and trial periods so you or your loved one can experience life at Coombe Vale before committing to a longer stay. It’s a great way to get to know our team, our care, and our community.
How do you support residents’ religious, cultural, or spiritual preferences?
We respect and support all faiths, cultures, and personal beliefs. Our team will always try to accommodate individual practices, dietary needs, and visits from religious representatives.
What are the visiting hours for family and friends?
We have an open visiting policy – family and friends are welcome throughout the day. We just ask that visits are considerate of mealtimes and residents’ routines.
What activities and social events are available for residents?
Our activities team runs a varied programme of events – from music and arts to exercise, gardening, and local outings. We focus on activities that promote wellbeing, independence, and social connection.
How can I end or change a care agreement if circumstances change?
We understand that circumstances can change. Our agreements are transparent, and we’ll always discuss options sensitively, providing notice periods and support throughout any transition.
What facilities are available on-site?
Residents enjoy comfortable rooms, communal lounges and dining spaces, garden areas, a cinema, a beauty salon, and access to various recreational activities.
How is resident support managed throughout the day?
Our staff provide continuous assistance, promoting wellbeing and independence with compassionate care.
What support do you offer for specialist needs such as dementia care?
Our dedicated dementia care team provides tailored support in a calm, understanding environment. We focus on maintaining independence, routine, and dignity, using person-centred care practices and facilities such as our sensory room.
Are meals freshly prepared on-site, and can you cater for dietary requirements or allergies?
Yes – all meals are freshly prepared on-site by our chefs using seasonal ingredients. We happily cater for all dietary needs, preferences, and allergies, ensuring every meal is both nutritious and enjoyable.
Can residents bring personal furniture or decorate their rooms?
Of course. We encourage residents to personalise their bedrooms with furniture, photos, and keepsakes to make them feel truly at home.
What facilities are provided in each bedroom?
Each room is spacious and comfortable, with modern furnishings, a nurse call system, television, Wi-Fi access, and en-suite bathrooms with walk in showers. Rooms can be adapted for individual comfort and mobility needs.
What are your fees and what services do they include?
Our fees are depend are inclusive of accommodation, meals, care, activities, and daily living support. We’ll always provide a clear breakdown of costs before admission so there are no surprises.