A carer holding a resident's hand
Coombe Vale

FAQs

Life at Coombe Vale Care Home is vibrant, engaging

Full of opportunities to stay active and connected. We believe that wellbeing comes from enjoying each day — through meaningful activities, companionship, and the freedom to do what makes you happy.

We provide a range of tailored care services designed to meet the individual needs of each resident. This includes residential care, specialist dementia care, respite and short-term stays. Our experienced team takes the time to understand each person, ensuring they receive the right level of support while maintaining as much independence, dignity, and choice as possible.

Every resident is unique, which is why we create personalised care plans around individual needs, preferences, routines, and health requirements. Our team works closely with residents, their families, and where appropriate, healthcare professionals to build a clear understanding of the support required. Care plans are regularly reviewed and updated as needs or circumstances change.

Yes, absolutely. We offer short-term respite stays and trial periods so you or your loved one can experience life at Coombe Vale before making a longer-term decision. A short stay provides an opportunity to get to know our home, meet the team, enjoy the facilities, and become part of our community. It can also give families reassurance and confidence when considering future care options.

We respect and support each resident's individual faith, culture, traditions, and personal beliefs. Our team will always do its best to accommodate religious practices, cultural preferences, dietary requirements, celebrations, and visits from religious or spiritual representatives. We believe that maintaining these important aspects of a person's identity helps residents feel comfortable, respected, and truly at home.

We have an open visiting policy, meaning family and friends are welcome to visit throughout the day. We understand how important it is for residents to maintain strong relationships with the people closest to them. We simply ask visitors to be considerate of mealtimes, activities, appointments, and residents' individual routines to ensure visits are enjoyable and comfortable for everyone.

Our activities team provides a varied programme of events and experiences designed around the interests and abilities of our residents. Activities may include music, arts and crafts, exercise, gardening, games, celebrations, entertainment, and local outings. We focus on creating opportunities for residents to stay active, explore interests, build friendships, and enjoy meaningful social connections.

We understand that circumstances and care needs can change over time. Our agreements are designed to be clear and transparent, and we will always discuss any changes openly and sensitively with residents and their families. Where a transition or change in care is needed, we will explain the available options, notice periods, and provide support throughout the process.

Coombe Vale offers a range of comfortable and welcoming facilities designed to support both everyday living and enjoyment. Residents can make use of communal lounges and dining spaces, garden areas, a cinema, beauty salon, and a variety of recreational spaces and activities. Our aim is to create an environment that feels welcoming, sociable, and as much like home as possible.

Our caring and experienced team is available throughout the day to provide support whenever it is needed. The level of assistance is tailored to each resident and may include help with personal care, mobility, medication, meals, and daily routines. We always aim to encourage independence wherever possible while ensuring residents feel safe, supported, and cared for.

Our dedicated dementia care team provides personalised support for residents living with dementia in a calm, safe, and understanding environment. We focus on maintaining familiar routines, independence, dignity, and meaningful connections. Our approach is person-centred, recognising each individual's history, personality, and preferences. Facilities such as our sensory room can also help provide comfort, stimulation, and relaxation.

Yes. Our meals are freshly prepared on-site by our chefs using quality seasonal ingredients wherever possible. We understand that food is an important part of daily life, so we aim to provide meals that are nutritious, enjoyable, and varied. We can also cater for dietary requirements, personal preferences, allergies, cultural needs, and other nutritional requirements.

Of course. We encourage residents to personalise their bedrooms and make their space feel familiar and comfortable. Depending on the room and individual requirements, residents are welcome to bring personal furniture, photographs, artwork, and treasured keepsakes. Creating a familiar environment can make settling into a new home easier and help residents feel truly at home.

Each bedroom is designed to provide a comfortable, safe, and welcoming personal space. Rooms include modern furnishings, a nurse call system, television, Wi-Fi access, and en-suite bathrooms with walk-in showers. Where possible, rooms can also be adapted to support individual comfort, mobility, and care requirements, while residents are encouraged to add their own personal touches.

Our fees are designed to be as clear and straightforward as possible and generally include accommodation, meals, personalised care, activities, and day-to-day living support. The exact cost will depend on the type and level of care required. Before admission, we will always discuss the costs with you and provide a clear breakdown so you and your family understand exactly what is included and can make an informed decision with confidence.